Frequently Asked Questions

Why "eco-responsible" and "solidarity" decoration?

Very good question ! Every step of the way from product design to shipment, we strive to make choices with the least possible impact on the planet. How? 'Or' What ? MATERIALS ♻️ They come only from recycled raw materials such as plastic bottles, Pla (plastic of plant origin used in 3D printing), wood & seashells from the catering waste recycling sector. All this waste is cleaned, crushed, and repackaged in filament allowing us to create sublime creations. PACKAGING 🌱 This is very important, since in France 7.5 million tonnes of paper and cardboard are thrown away each year. We have therefore designed and manufactured specially for our products a packaging in recycled cardboard, printed in ecological ink and considerably reducing the use of glue. THE SEND 📦 For France and packages up to 37X47cm, we will send our creations with "Hipli" the upcycled and reusable envelope. For international or large formats, we have selected recycled cardboard suppliers. (If you know even greener solutions, we are takers 😉) SOLIDARITY 📦 2 euros per order are donated to an environmental protection association. Partnerships with associations change regularly, we will inform you in your confirmation email of the association supported at that time. More information on our commitments here ◀

I want to offer a creation for Christmas, will I be delivered on time?

Yes, the whole team of Octopode elves are already involved with the many orders received; you receive an email when ordering with an estimated delivery date, an email when your order is made and a last when it is shipped. We will not leave any orphan tree 🎅🏽!

It's thin ; is it fragile?

No, it's not fragile, but it requires a minimum of softness ... The product is made of recycled plastic therefore offers a certain rigidity and resistance; however on models where the finesse is imposed by the design, certain elements may be more fragile. You will receive them well packaged and protected in packaging specially designed for our creations. Even though the material is flexible and light, it can be handled easily. ⚠️ Be careful, do not bend at the risk of distorting or breaking your design!

How to hang them on the wall?

It's very simple !
The material is so light: a few small nails are enough!
(Nails which will be provided to you with your decorations). You will receive in your order a very simple user manual to accompany you in the hanging!

I received my damaged creation.

Do not panic ! Take a photo of your damaged product and send it to us upon receipt of your product We will contact you for the steps to follow and the return of the order in its original packaging. Once your order has been received in our workshops, we will deliver a new one to you at no additional cost.

Do you only sell on the internet?

For the moment yes, we manufacture each creation in small series, to regularly offer new designs. But we are thinking about collections for decoration shops that share the same philosophy as us. (If you know any, tell them about us 😉)

Besoin d'un conseil ? Écrivez-nous, nous répondons à toutes vos questions.

Merci pour votre envoi !